Delete your Pantopus account
You can delete your account yourself in the Pantopus app or on the web.
How to delete it
- In the app (iPhone or Android): Open the menu, tap Profile & Privacy, then Delete account at the bottom, and confirm with your password.
- On the web: Sign in at pantopus.com, open your profile settings and choose Delete Account, then confirm.
Deletion is permanent.
If you can't sign in, email support@pantopus.com from the address on your account and we'll help you delete it.
Before you can delete
- Finish or cancel any task that is in progress, including tasks you’re helping with.
- Let any payment that is still being processed or held finish.
- If you own a home where other people still live, hand ownership to one of them first.
- Close your businesses, or transfer ownership and leave each business, before deleting your personal account.
- If your account has payment history, contact support@pantopus.com to close it. We keep records of completed payments where the law requires it.
What we delete
- Your profile, sign-in and devices.
- Your posts, comments and the messages you sent.
- Your Support Train sign-ups: open ones are cancelled so organizers can fill the slot.
- Homes only you used: a home in private setup is deleted; if you were its last member, its household records are removed too.
What stays
- Homes where other people still live keep their shared household records, without your name.
- Records of completed payments that the law requires us to keep.
More about the data we keep and why is in our Privacy Policy.