Delete your Pantopus account

You can delete your account yourself in the Pantopus app or on the web.

How to delete it

  • In the app (iPhone or Android): Open the menu, tap Profile & Privacy, then Delete account at the bottom, and confirm with your password.
  • On the web: Sign in at pantopus.com, open your profile settings and choose Delete Account, then confirm.

Deletion is permanent.

If you can't sign in, email support@pantopus.com from the address on your account and we'll help you delete it.

Before you can delete

  • Finish or cancel any task that is in progress, including tasks you’re helping with.
  • Let any payment that is still being processed or held finish.
  • If you own a home where other people still live, hand ownership to one of them first.
  • Close your businesses, or transfer ownership and leave each business, before deleting your personal account.
  • If your account has payment history, contact support@pantopus.com to close it. We keep records of completed payments where the law requires it.

What we delete

  • Your profile, sign-in and devices.
  • Your posts, comments and the messages you sent.
  • Your Support Train sign-ups: open ones are cancelled so organizers can fill the slot.
  • Homes only you used: a home in private setup is deleted; if you were its last member, its household records are removed too.

What stays

  • Homes where other people still live keep their shared household records, without your name.
  • Records of completed payments that the law requires us to keep.

More about the data we keep and why is in our Privacy Policy.