Privacy Policy

Pantopus is a real-world network that connects verified people, homes, local work, businesses, and Beacons. We are the data controller for information collected through Pantopus.

For privacy questions, contact us at privacy@pantopus.com.

We collect the minimum data needed to operate the platform and keep communities safe. Here is what that includes:

• Account information: Name, email address or phone number, and profile details you choose to provide (bio, photo, skills, interests).
• Content you create: Posts, messages, gig listings, offers, reviews, any files you upload, and what you ask the Pantopus assistant.
• Home and residency information (optional): If you claim or join a home, we collect address details and residency relationship (owner, tenant, etc.) used for home features and mailbox routing. Your precise address is not publicly displayed.
• Location data (optional): General location for map and local discovery features, only if you grant permission. You can use most features without sharing precise location.
• Usage and device data: Basic analytics such as feature usage patterns, device type, and error logs used to improve reliability and prevent abuse.
• Payment information: If you use gig payments or wallet features, payment details are handled through our payment provider (Stripe). We do not store full card numbers.

• Core features: Powering the Pulse, gig marketplace, messaging, home management tools, mailbox, and business profiles.
• Verification and trust: Confirming residency, calculating reliability scores, and surfacing verified signals to other users appropriately.
• Safety and moderation: Detecting fraud, preventing abuse, enforcing community standards, and responding to reports.
• Product improvement: Understanding how features are used so we can make the platform more reliable and useful.
• Communications: Sending you notifications, important updates, and (with your consent) relevant product announcements.
• AI features: Answering your questions in the Pantopus assistant, preparing posts, plans and reminders for you to check, writing your daily briefings and optional suggestions, and reading photos and PDFs you choose to share with it. Section 5 explains what this involves.

This is the most important section for a real-world trust platform, so we want to be clear.

Pantopus has an assistant, called Pantopus in the app, that answers questions about your home and neighborhood, explains how the app works, and prepares posts, plans, reminders and replies for you to check. AI also writes the text of your daily briefings and reads photos and PDFs you choose to share, such as a hauler's flyer, a radon lab report or a warranty.

These features run on Claude, an AI model made by Anthropic. Anthropic processes this information on our behalf, as our service provider. When you use them, we send Anthropic what the feature needs to answer you:

• What you send: Your messages to the assistant and any photos or files you attach.
• What you were looking at: When you tap Ask on a screen, what that screen shows you, such as a plan, a post, a section of your home, or your day on Today.
• What it looks up to answer you: Only what you can already see in Pantopus, checked the same way as the app's own screens: your homes and the facts on your Place tab, your household's tasks and members' names, your plans and plans near you, posts and replies on your Nearby feed, and your notification settings.
• Your general area: Your city and, if you share your location with the app, an approximate location, so answers fit where you are.

The assistant does not look up your private conversations with other people or your home's emergency and medical details. Pantopus does not supply it with your password or payment credentials; information you choose to include in an assistant message or attachment is processed as described above. When Suggestions is on, Pantopus can prepare a morning brief and up to two nudges a day using information available to your account. You can turn Suggestions off in notification settings or choose “Fewer like this” on a suggestion. Saving or sending something the assistant prepares requires you to review and confirm its card.

Anthropic may use this information only to provide the service to us. It does not use it to train its models, and it keeps it only for a limited time, to run the service and to detect misuse.

We save your conversations with the assistant so you can continue them. Photos and PDFs you send it are kept privately and removed after processing. A cleanup job removes leftover uploads more than an hour old. We also log which AI feature you used, when, and how much it used, but not what you wrote, to run daily limits and keep costs in check.

AI can make mistakes. The assistant tells you where its facts come from, and the screen a fact comes from is the source.

We keep your data for as long as your account is active and as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

When you delete your account, we begin the process of removing your personal information from our systems. Some data may be retained in anonymized or aggregated form for platform safety and analytics purposes.

You can delete your assistant conversation in the app; this also removes earlier assistant chats for your account. Deleting a conversation does not undo posts, tasks or other records you already chose to save. Conversations are also deleted with your account. You can request deletion at privacy@pantopus.com. Assistant photos and PDFs are removed after processing, with a cleanup job for leftover uploads more than an hour old.

• Update your profile: Edit or remove profile details, bio, skills, and interests at any time from account settings.
• Control post audiences: Every post lets you choose exactly who can see it: Nearby, Followers, Household, or Connections.
• Location permissions: Grant or revoke location access from your device settings at any time.
• Request your data: You can request a copy of the personal data we hold about you.
• Request deletion: You can request account deletion and removal of associated personal data.

To exercise any of these rights, contact us at privacy@pantopus.com.

Pantopus is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

We may update this Privacy Policy as our features evolve. When we make material changes, we will notify you through the platform or by email. Continued use of Pantopus after a change constitutes acceptance of the updated policy.

For privacy-related questions, data requests, or concerns, reach us at: privacy@pantopus.com